Introduction
This Privacy Policy describes how 2 berries and its affiliates (“2 berries, we, our, us”) collect, use, share, protect, or otherwise process your personal data through our website (hereinafter referred to as “Platform”). You may browse certain sections of the Platform without registering. We do not offer any product/service outside India, and your personal data will be stored and processed in India.
By visiting this Platform, providing information, or availing any service/product, you agree to this Privacy Policy, the Terms of Use, and applicable laws of India related to data protection and privacy. If you do not agree, please do not access or use the Platform.
Collection of Information
We collect your personal data when you use our Platform, services, purchase products, or interact with us. This may include:
- Name, date of birth, address, mobile number, email ID
- Identity/address proof information
- Payment information such as bank account, credit/debit card, UPI details
- Biometric information (if used for optional features)
- Behavioural data such as preferences, browsing activity
- Transaction-related information
- Information shared by third-party partners
You may choose not to provide certain information, but this may restrict usage of specific Platform features.
If you receive any communication asking for sensitive details such as card PIN, net banking password, or OTP claiming to be from 2 berries, do not share such information. Report such incidents to the appropriate authorities.
Usage of Information
We use your personal data to:
- Process and complete your orders
- Improve customer experience
- Resolve issues, disputes, and provide support
- Send promotions, offers, updates, and service-related notifications
- Prevent fraud and illegal activities
- Conduct analysis, surveys, and research
- Customize your browsing and shopping experience
- Enforce terms, policies, and legal obligations
You may opt out of promotional communications.
Sharing of Information
We may share your personal data with:
- Internal group entities or affiliates
- Sellers, logistics partners, and service providers
- Payment gateway partners
- Third-party marketing or reward program partners
- Law enforcement agencies when required by law
We may share information to comply with legal obligations, to prevent fraud, protect our rights, or support investigations.
When you visit third-party linked websites, their own privacy policies apply. We are not responsible for their practices.
Security Precautions
We follow reasonable security practices to protect your personal data against unauthorized access, misuse, loss, or disclosure. However, data transmission over the internet is not completely secure and carries inherent risks.
Users must ensure the safety of their account login credentials and passwords.
Data Deletion and Retention
You may delete your account anytime through your profile settings or by contacting us.
We may delay account deletion if you have:
- Pending orders
- Pending refunds
- Active services
- Outstanding grievances or disputes
We retain your data only as long as necessary for legal, business, or operational purposes. Some data may be retained in anonymised form for analysis and research.
Consent
By using our Platform or submitting personal data, you consent to:
- The collection, storage, and processing of your information
- Contact through SMS, WhatsApp, email, or phone
- Sharing data with affiliates, partners, and service providers
You may withdraw your consent by emailing our Grievance Officer. Withdrawal is not retroactive and may restrict access to certain services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be notified as required by law. Please review the policy regularly for updates.
Grievance Officer – 2 berries
- Name: 2 berries
- Address: No.303/1, Shop No:4, Nova Nagar, Mavadikulam, Ponmalaipatti, Tiruchirapalli – 620004
- Contact Number: +91 9092911120
- Email: 2berrieslife@gmail.com